ICBC direct billing
Mohaddese Ghadiri · Google · 31 Jul 2026
Shelbourne Physiotherapy
★ 4.8 (363 reviews)3 locations in Victoria, BC(250) 598-9828
ICBC direct billing✓ Accepting new patients
Next openingToday · 8:00 AM7 openings free today · at Victoria
Typical price$110–$155half of 79 listed prices, on $75–$240
Care offered5 disciplinesnot every discipline at every location
Last checked1 hr agoall 3 locations
5 notes from the clinic before you book5 notes before you bookReadHide
Please note: Canada Life direct billing is not available at our Shelbourne location. If you have Canada Life coverage, payment is required at the time of your appointment. We appreciate your understanding and will provide a receipt for you to submit to Canada Life for reimbursement.
Please scroll down and choose the correct location or select above!
▶ If you are unable to make it to your scheduled treatment please let us know as soon as possible so we can offer the appointment to another patient.
▶ We require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice or miss their appointment will be charged a cancellation fee. Thanks in advance!
▶ Please ensure that you are booking the correct appointment type if you are attending for ICBC or WorkSafeBC related treatment, and ensure you are booking within your allowed treatment period. Please contact us or your insurer if you are unsure of your allowed treatments.
Locations
VictoriaOpens today at 7:00 AM3200 Shelbourne Street(250) 598-9828Every discipline · 4 openings todayToday · 8:00 AMShelbourne Physiotherapy Cook Street Clinic308 1175 Cook Street(250) 381-98284 disciplines · 3 openings todayToday · 12:45 PMShelbourne Physiotherapy Pilates & Rehabilitation Studio3200 Shelbourne St.(250) 598-9828 ext. 22 disciplinesTomorrow · 11:00 AM
1 more location Show fewer
hours differ per location
About the clinic
Shelbourne Physiotherapy is a massage therapy and kinesiology clinic in Victoria, treating knee pain and knee injuries including before and after surgery. The clinic also provides scoliosis physiotherapy and rehabilitation for both kids and adults, delivered by physiotherapists who are specially trained. The catalogue lists 92 bookable treatments, including pelvic floor therapy, concussion rehabilitation, and vestibular rehabilitation, across a team of 36 practitioners. Open six days a week for in-clinic visits, the building has a step-free entrance, an accessible washroom, free parking, and transit within walking distance. Billing is handled by the front desk, which direct-bills ICBC.Reviews
Ratings are collected by outside services and may be combined — Ailio rates no one.4.8363 reviews · Google
5 ★93%
4 ★2%
3 ★1%
2 ★0%
1 ★5%
S S · Google · 17 Jun 2026
“I highly recommend Shelbourne physio if you are going through any pain issues. Everyone I have seen has been so helpful and provided me a ton of pain relief and information that has helped me a ton! Shannon huff is an awesome physio, Aislinn and Olivia are amazing massage therapists. Awesome team of people!”Read moreShow less
Cheryl Read · Google · 29 May 2026
“Brian Empey FCAMPT and level 11 Titleist Performance Institute is ACE and will get me back golfing after 2 serious spinal compression fractures. I had just started golfing when the fractures happened and after 2 years of rehab I didn't think I'd be able to restart but I asked Gemini (my AI go to) for suggestions on whom to see for a professional assessment. Brian Empey was the No 1 choice because of his extensive knowledge (Read his bio) and I am so grateful I listened to the advice....I'll be on the golf course next week! My husband came along as well to see if Brian could sort out his year long battle with sciatica....he was sorted and is happily improving daily with Brian's advice. I added my husband's experience in because it could help someone with a similar injury and my husband is not a 'reviewer'. With Gratitude Cheryl Read”Read moreShow less
All 10 reviews →Show fewer
Katelyn Ford · Google · 29 Apr 2026
“Bhavana is excellent with dry needling/IMS , as a hairstylist my body gets wrecked as work and this is the only thing that brings me relief for the muscle pain. I also hurt my rotator cuff / and have tendinitis in my wrist and she’s done shockwave therapy for both and they’ve improved significantly. Highly recommend.”Read moreShow less
Marilyn Drews · Google · 27 Apr 2026
“My husband was referred to this organization for assessment for stroke rehabilitation. After the initial assessment it was determined that another agency more focused on stroke rehabilitation would be more appropriate. I wrote a review indicating, that front line personnel should be better trained in assessing client needs upon booking initial assessments for treatment. I understand, the organization did a follow up phone call to my husband regarding his experience. Since my husband had a stroke, most appointments with health practitioners are done through my phone number. I commend the organization for follow up to a complaint. They did the appropriate customer service recovery response. They sent a letter with a refund cheque for the cost of the assessment. We do have an appointment with an agency that focuses on stroke rehabilitation. That assessment will determine the program for recovery. We appreciate the organization going the extra mile to ensure customer needs were met.”Read moreShow less
Christa Flight · Google · 13 Apr 2026
“I am recovering from a fractured shoulder and have been working hard to regain my strength and mobility. My physio recommended Pilates and I have been working with Lori Baker for the last two months. I am thrilled with the results so far - I can see visible improvements in my mobility and my pain level has improved. Lori is upbeat and encouraging and finds specific exercises that will help support my shoulder in a safe way. I look forward to my appointments each week!”Read moreShow less
AP A · Google · 23 Mar 2026
“Penny is a talented, patient, and kind physiotherapist. She has helped me through very painful conditions. I was not keen on IMS initially, but it has made a world of difference for me. I highly recommend it. You will be in good hands with her.”
Freesia Dorval · Google · 21 Mar 2026
“I have been treated by multiple amazing and experienced practitioners at Shelbourne Physio over the years for chronic pain due to past car accidents and all are 5 star ratings. Recently Shannon Huff helped me at my worst, she was so caring and reassuring that I would be able to recover when the pain was excruciating. She took the time to listen and empathize. She helped with different treatments and home exercises (never rushed) but took the time to show me. When I was just in survival mode though she never made me feel bad when I didn’t do them but just encouraged me I was doing my best. She has helped me get back to movement/exercise as a way to show myself compassion not judgement which has helped me recover. If I could give her 10 stars I would. Thank you Shannon and Shelbourne Physio.”Read moreShow less
Maricel Alito · Google · 18 Mar 2026
“I'm happy my coworker asked me to try their Pilates. The personnel are competent, and I had a good time. Fantastic atmosphere with a kind and helpful staff. Maj who welcome us is really accommodating and attentive. We will definitely return.”
Sean McMath · Google · 21 Jan 2026
“I met with Alta and she was amazing. She was kind, listened, and she was able to explain things to me in a way that I understood. She was extremely professional and caring. I would recommend her to anybody else with a nerve pinch in their neck that was so annoying they wanted to pull their own arm off from the radiating pain.”Read moreShow less
Clinic details
Hours
- Mon – Thu
- 7:00 AM – 8:00 PM
- Friday
- 7:00 AM – 7:00 PM
- Saturday
- 8:00 AM – 1:00 PM
- Sunday
- Closed
Direct billing accepted
This clinic says they bill:
Free today
4 at Victoria · 3 at Shelbourne Physiotherapy Cook Street Clinic · 0 at Shelbourne Physiotherapy Pilates & Rehabilitation StudioKathy MurdochPhysiotherapyat Victoria
Cody McEvayPhysiotherapyat Shelbourne Physiotherapy Cook Street Clinic
Stevie GarmanMassageat Shelbourne Physiotherapy Cook Street Clinic
At the clinic
Accessibility
Transit nearbyWheelchair accessibleStep-free entranceAccessible parkingAccessible washroom
Parking
Free parkingFree parking lot
On site
Free Wi-FiWashroom on site
Payment
Credit cards acceptedDebit cards accepted
Reported to Google. Ring ahead to confirm.
What this clinic asks of you
Getting seen
Accepting new patients
Accepting new patients
Read from the clinic’s own words. Confirm when you book.
