Christina Craft · Google · 26 Mar 2026
Photo via Google, contributed by Rachel Ivey
Saanich & Westshore Physio +
★ 4.1 (32 reviews)3 locations in Victoria, Langford, and Saanichton, BC(250) 479-5112
Locations
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hours differ per location
About the clinic
Our team has three clinic locations. Please double check that you are booking at the correct location. Thanks!Reviews
Ratings are collected by outside services and may be combined — Ailio rates no one.Vicki Peters · Google · 19 Mar 2026
“I had a great experience with Dr. Kent Butler at Saanich Physio—professional, knowledgeable, and I would absolutely recommend him. Unfortunately, the front desk and management experience was extremely disappointing. At checkout, staff made no eye contact, let alone "hello" or "goodbye" when taking my $250 payment or when handing me my receipt. Instead they continued an inappropriately gossiping to a co-worker about a different co-worker they were unhappy with, airing internal issues in front of clients. It was uncomfortable and unprofessional. Later the front desk gal called because they had failed to charge me the full amount. I told her I thought she was rude and unprofessional earlier, and then I provided my credit card details over the phone and made it clear I required a receipt emailed immediately—nothing came. I followed up the next day by email and got no response back. Two days after the appt, I called asking to speak to the manager, who advised my payment still hadn't been processed as they said they needed my consent to process it. I advised that when I said "okay sure here's my credit card number, but please make sure you email me a receipt" - that IS consent! I asked how my credit card had been stored the last two days and she advised me they stored my credit card on file, online, without my consent and in non-compliance with privacy standards/PIPEDA. When I advised that was illegal to do I was told she would remove it - no apology, and no commitment to do better. People make mistakes and get caught up in work drama. I get that. But when front desk and management is showing up on Google reviews as consistently being either dismissive, giving attitude, skirting accountability, and give no indication of caring about the client or their experience... well that seems to me like a good place to avoid...”Read moreShow less
Kimberly Bruce · Google · 25 Mar 2025
“Thomas at Saanich physio located on Goldstream has been amazing to help improve my aches and pains that I endure from nursing. He is very professional, kind and caring. Can’t say enough good things about this location”
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Kathy Hookham · Google · 21 Nov 2024
“I have been going to Jacob for accupuncture for a few months now an I have never felt better. Jacob is very knowledgeable and knows how to address aches and pains. He not only uses needles but also massage and exercise. I feel so much better now being able to sleep without walking up every hour due to aches. Give him a try, I don't think you will be sorry.”Read moreShow less
Dana Yu · Google · 21 Oct 2024
“James Ewert the RMT is the best! Very knowledgeable, professional, and easy going. He was able to identify my issues and address them well. My muscles are very grateful to his hard work! Reception is efficient and friendly too. Highly recommend.”
Jan Vanderhave · Google · 12 Aug 2024
“I saw Vanessa W. for some Right shoulder pain that I was experiencing for now about 3 weeks. Without much assessment she knew what to treat and treated it effectively and was able to restore pain free movement within 30 minutes. Extremely knowledgeable and intuitive RMT who prioritizes patients first and foremost. I would recommend her to anyone.”Read moreShow less
S D · Google · 27 Jul 2024
“Came for a functional assessment . They switched practitioners without telling me before my appointment. The guy I ended up seeing was super young and didn’t seem to know what he was doing at all. Wrote a useless report saying my body moves great and my functionality is fine, which is not even remotely true. He did a terrible assessment and wouldn’t listen to my concerns. He even argued with me when I said some of the exercises he was suggesting actually trigger my pain not relieve it, he insisted if I work thru the pain it’ll get better, as if I haven’t ever tried exercising before. I’ve been dealing with chronic pain for 20+ years and know my body better than someone who just met me. When I complained to the manager I got zero response. Very unprofessional.”Read moreShow less
Gleb Kotov · Google · 17 Mar 2024
“This is an excellent physiotherapy clinic, staff is very polite, welcoming and professional. My therapist Christiaan was very insightful in explaining my particular injury, he was able to determine the right treatment that has worked for me and exercises needed post recovery to further strengthen that particular area. Lastly, the early morning appointments where very convenient for me.”Read moreShow less
Molly Divers · Google · 21 Feb 2024
“I went to Saanich Physio and saw Ivy Elling for a sore neck and she was so helpful and friendly. I am feeling almost normal after years of pain, I wish I met her sooner. I recommend seeing Ivy if you are looking for a physio, she is knowledgeable, comforting, and very positive.”Read moreShow less
Karleigh Podolsky · Google · 25 Aug 2023
“I visited Vanessa for a TMJ massage and the results far exceeded my expectations! My experience with Vanessa was exceptional. She was incredibly kind and knowledgeable, making me feel at ease from the very beginning. Throughout the session, she frequently checked in to ensure my comfort and skillfully adjusted the treatment according to my preferences. The appointment made me realize how much I needed it, as I felt a remarkable difference in my jaw tension as I walked out. Vanessa's expertise greatly relieved the tension I tend to hold in my jaw, leaving me thoroughly impressed. I'm immensely grateful for the fantastic session! Thank you, Vanessa!”Read moreShow less
Clinic details
Hours
- Mon – Fri
- 7:00 AM – 7:00 PM
- Saturday
- 9:00 AM – 4:00 PM
- Sunday
- Closed
Free today
0 at Westshore · 11 at Saanichton · 2 at Royal OakAt the clinic
Accessibility
On site
Payment
Reported to Google. Ring ahead to confirm.







