Meg Gerardy · Facebook · 14 Jun 2026
“Great service. Felt very comfortable and relaxed during and post treatment.”
Massage Addict Hamilton West Mountain
★ 4.3 (388 reviews)Hamilton, ON(905) 296-1013
Extended health plans direct billing
Next openingTomorrow · 3:45 PM3 openings free Tomorrow
Listed prices$60–$802 services list a price
Care offeredReflexology2 services · 40 practitioners
Last checked24 hr agoopenings, straight from the clinic’s booking calendar
Reviews
Ratings are collected by outside services and may be combined — Ailio rates no one.4.3388 reviews · Google
5 ★69%
4 ★13%
3 ★4%
2 ★2%
1 ★12%
Recommends
Stefanie Kay · Facebook · 9 Jun 2026
“Bonita at Larry Uteck location is amazing! very knowledgeable and caring ! I haven't felt this relaxed in a very long time!! Definitely will be booking with her again!!! amazing person!”
Jaysukh Shiyani · Google · 6 Jun 2026
“⭐☆☆☆☆ Very disappointed with my experience at Massage Addict Hamilton West Mountain. The amount for my massage was already deducted from my credit card on April 27. Before and after the appointment, I confirmed with the staff that everything was paid and processed correctly. After the massage, I asked them to submit the claim to my Canada Life benefits for the amount that had already been charged to my card. Instead, the claim was processed incorrectly, resulting in me being charged while the clinic also received payment through the claim process. I specifically confirmed the payment details to avoid any billing issues, yet I still ended up dealing with this frustrating situation. Customers should be able to trust that payments and insurance claims are handled accurately. Very disappointing experience.”Read moreShow less
All 10 reviews →Show fewer
Lucy Finelli · Google · 14 May 2026
“Great experience from start to finish. The massage helped relieve so much tension. Very skilled and professional service. I felt comfortable and relaxed the whole time. Thank you Amanda 🙏🏼”
Amy Marshall · Google · 30 Apr 2026
“Karen is the best therapist I’ve had over the last 20 years. She explains what she's feeling, where there is tension, makes suggestions for ergonomics at work and always ends the massage in a calming and relaxing way. I always feel better physically and mentally after a session with Karen.”Read moreShow less
xavier constantineau · Google · 14 Apr 2026
“I had my first visit here, and it certainly won't be my last! I experienced foot reflexology, and Sharon was excellent. Her expertise was evident, and I’m so glad I decided to try this place. Highly recommend!”
Christina E · Google · 26 Mar 2026
“I recommend they instruct their massage therapists to check-in with their clients at some point through the session. It was fine and I won’t leave a name because I’m sure she’s great with others. I just really wish there was a care or interest about how it is for the client at some point in the earlier part of the session.”Read moreShow less
parth pandya · Google · 25 Mar 2026
“This was one of the worst service experiences I have ever had. My appointment was scheduled for 4:15 PM. On the way, my car suddenly broke down. I immediately called the clinic to inform them and requested to reschedule due to a genuine emergency. Instead of any understanding, I was told I would be charged a $50 cancellation fee. To avoid being unfairly charged, I went out of my way to still make the appointment. I arranged for a friend to stay with my broken-down car and paid for an Uber to get there. I arrived around 4:30 PM and politely requested a small adjustment or a few extra minutes so the session could still be meaningful. The staff completely refused to accommodate or even acknowledge the effort I made to be there. Despite everything, my session was cut down to only 35 minutes instead of the full time I paid for. There was no apology, no empathy, and no attempt to provide a fair resolution. I fully understand that businesses have policies, but the complete lack of flexibility, understanding, and basic customer care in a genuine emergency is unacceptable. I made every effort to honor my appointment, yet I was still treated unfairly and given reduced service. This experience felt extremely frustrating, unprofessional, and disappointing. I would not recommend this location based on how this situation was handled.”Read moreShow less
Luisa DiNunzio Posteraro · Google · 12 Mar 2026
“I had reflexology and i was very pleased. However on my next scheduled appointment I had an emergency with my 87 year old mother. I wasn't thinking of calling at that moment, I was more concerned about my mom's wellbeing. I was charged full price for a no show. I called the clinic later that day to explain why I missed my appointment and they didn't care. I was told a no show is a no show regardless of the reason. I will never go there or any of they're locations. For a large company to not have any empathy is disgusting.”Read moreShow less
Priscilla Owusu Appiah · Google · 22 Feb 2026
“Massage was good today. However I felt like the receptionist wasn’t honest. I stressed on the fact that I wanted them to direct bill my insurance. When I got there I wanted her to check with my insurance before the massage but she told me to go in for the massage first She never mentioned that I required a prescription for the massage only for me to finish the massage first before telling me I have to pay out of pocket and go to my insurance for refund. I feel that this was deliberate and a great inconvenience”Read moreShow less
Clinic details
Location
More in HamiltonOpens today at 8:45 AM
Hours
- Mon – Fri
- 8:45 AM – 9:15 PM, 9:00 AM – 5:00 PM
- Sat – Sun
- 8:45 AM – 5:00 PM, 9:00 AM – 12:00 PM
Direct billing accepted
This clinic says they bill:
Extended health plans
At the clinic
Accessibility
No step-free entrance, per GoogleAccessible parking
Payment
Credit cards acceptedDebit cards accepted
Reported to Google. Ring ahead to confirm.
